Best appointment times

In order to make your time here as pleasant and relaxing as possible we need your help. To ensure you are cared for properly, we need to make sure that your appointments are set at the times when you have the least likelihood of any interruption in your busy diary.

Medical condition changes

Your health and comfort is extremely important to us and is our primary concern, please let us know of any conditions requiring special attention and please keep us up to date with any changes in your medical history.

Courtesy Calls

We can call you or send you a reminder 48 hours before any booked appointments by phone or e-mail fro absolutely free; just please tell us which system you would prefer.

Facilities

We have magazines available and provide tea, coffee and water while you wait. Our premises and treatment rooms are accessible to wheelchairs.

Confidentiality

Patient confidentiality at our practice is taken seriously and all information about our patients is treated with the strictest confidence in accordance with the data protection act. If you would like a copy of our practice confidentiality policy, please ask our receptionist.

The Neem Tree Guarantee

As a matter of courtesy, any dental work placed is guaranteed for a full 12 months. If we complete a course of treatment, please remember in order to validate any guarantees on our work (crowns, veneers, implants) we require you to regularly attend every 6 months so we can keep checking on the teeth which may have been treated.

Complaints

Complaints can be made in writing addressed to Sylvie Sturrock, our Practice Manager.

Payment

We take payment by credit and debit card and cash. We do not accept cheques. The cost of your treatment is highlighted in your treatment plan. We require full payment after every appointment for the treatment you have had done on that appointment. Exceptions are Zoom Whitening treatments, crown and bridgework that need to be paid for at the time of booking, which is discussed with your dentist at the time of formulating your treatment plan.

Payment Methods

You will be asked to settle your account balance for the treatment/examination carried out on that day, and pay a deposit towards your next booking. We accept the following methods of payment:

• Visa Electron
• Solo
• Maestro
• MasterCard
• Switch
• Visa
• Cash

Additional Appointments

If you need another appointment you may book at the desk with the Patient Care Manager, she will find the best and most convenient appointment time for you, so please make sure that you have your diary available.

Deposits

Please note that when booking your first appointment we require a £50 deposit, which will be deducted from payment at your appointment. For appointments longer than each hour we require £100 deposit which will be deducted from the cost of your treatment.

Cancellation Policy

If you do need to change an appointment time, we request you to inform us at least 48 hours in advance, in order for us to book another patient in your allocated time. If in the unlikely event you do need to change your appointment time within 48 hours, there will be a charge incurred for the late cancellation and/or broken appointment. Any appointments cancelled within 48 hours will be chargeable. This will be calculated at £60 per hour e.g. 30 minutes appointment = £30.